2. General Theory2.1 Business StrategyIt is a combination of all the strategies that an organization must develop. It contains the following elements: a.) Marketing strategyIt is the process that guides all resources of an organization towards optimal opportunities. In order to manage this, it uses a variety of strategic models like 3Cs, 4Ps, etc.b.) Operational StrategyIt refers to the plans of the operational function to support the business strategy.c.) Financial StrategyIt contains all the financial programs necessary to help the company make a profit. The most important sector is accounting activities.2.2 Definition of Operations ManagementOperations management is the procedure of organizing and controlling business activity in order to provide goods and services to customers (Encarta, 2005) . It contains many processes that must be carefully studied by the manager. Specifically, contains the following:a. Forecasts, b. planning, c. manage information, d. capacity planning, e. motivate and train staff, f. ensure quality.2.3 Operations Management Schedulea.) Industrial Revolution - Began in Britain and spread throughout Western Europe, North America and Japan. An important event was the invention of the steam engine, in 1764, by James Watt, which changed the character of production. From this point on, industry will only use machine power to produce goods. In the 1800s, electricity and gasoline engines advanced production.b.) Post-Civil War Period - Increase in capital and production capacity, expansion of the urban workforce, creating an efficient transportation system.c.) TaylorismA theory of workflow management. The main goal was to improve ...... middle of paper ...... staff. According to Juran (1964), ten are the stages that develop quality:1. Raise awareness for improvement, 2. set improvement goals, 3. organize to achieve the goals, 4. provide the necessary training and education, 5. carry out projects to solve each problem, 6. report on the progress, 7. give recognition, 8. communicate results, 9. keep score, 10. maintain momentum.d.) EFQM FrameworkThe EFQM model contains nine steps for TQM success. The first five steps concern the procedures an organization should follow and the next four the results of those procedures. The steps are as follows:1. Results orientation, 2. customer orientation, 3. constancy of objective and coherent visionary leadership, 4. employee training, 5. continuing education, 6. partnership development, 7. social responsibility initiatives.