Visiting the doctor has never been considered a pleasant experience for customers. It's probably seen as a necessary evil, something that must be done but is not pleasantly anticipated. Making the healthcare professional-client encounter both useful and therapeutic can be a challenge. This is especially true for those whose financial situation is precarious, that is, one paycheck away from becoming homeless. So not only does the client arrive at their scheduled appointment with the normal anxiety that visiting the doctor brings; Added to this is the fear of a serious diagnosis and the stress of finding the funds to pay for medical services, medications and follow-up visits that may be necessary. The additional expenses will put more strain on an already overburdened family budget. The first indication of the client's precarious financial situation should be taken from the help interview. A help talk is a conversation between a healthcare professional and a person in need of medical care and is a common communication tool in any healthcare setting. Three components of the helping interview are 1) orientation of the professional and the client towards each other, 2) identification of the client's problem, 3) resolution of the client's problem (Tamparo & Lindh ). Orientation is part of the counseling interview where the focus will be. Although the manual places great emphasis on the medical assistant's personal appearance, small talk to put the client at ease, appropriate introductions, vocal tone, etc., it is important to remember that the process Orientation is where the customer's focus is. the ability to pay is verified. Cash, insurance or credit card information, and payment...... middle of paper......Lichter and Crowley). Low-income mothers are more likely to have low birth weight babies, who are at greater risk than other babies for a variety of cognitive and emotional problems. Additionally, poor children are more likely than other children to be exposed to toxic substances and other environmental health risks and to have less healthy diets. These higher health and environmental risks help explain the higher rates of asthma, diabetes, learning disabilities, and speech or hearing problems that limit poor children's school attendance and interfere with their academic performance. and their physical activities. The percentage of poor children with such chronic illnesses increased between the mid-1980s and the mid-1990s, and the gap between poor children and other children widened (Lichter and Crowley). Just like the number of single mothers receiving public assistance.