The Competency Framework for the Information Age (ISFA) was created in July 2003. It is a system aimed at IT professionals so that they can benefit from workforce advancement. according to company requirements. A two-dimensional logical framework can also be defined in which on one axis are the areas of work and on the other axis the levels of responsibility. It is considered as an effective resource that provides an advantage to businesses by providing all management facilities in corporate and educational departments. This system is used by:• ICT Users• Employers• Educational Institutions• Governments. Features of SFIA: • The development of SFIA is not a practical exercise – but it seems like a project that would produce useful things in the workplace • SFIA is an accepted and general purpose framework that covers the whole of the 'computer science. It has more than 2,500 professional users in 195 countries (25 million people). • SFIA is primarily intended for informed people, that is, it contains useful information for people who know how to use it. It is versatile in nature as it helps IT users to have the right people. in the right place, at the right time. • Its behavior is simple – that is, skills and levels are added so that everyone can understand; and thus provide valuable assistance in bringing together HR and IT • SFIA provides professional skills • SFIA is supported: i.e. many institutions that offer training or consultancy provide help whenever a user needs it • SFIA does not cost any fees to institutions using it as an internal assessment tool. • Sometimes it is operated by consulting firms and companies selling products, charging an annual fee. • It provides a standard definition of all terms related to IT and its levels...... middle of paper ....of the IT industry and its implications. Consider the range of management strategies and skills of leaders. Understands, explains, and presents complex technical ideas to all kinds of people at all levels. Takes initiative in keeping self and subordinates' skills up to date and keeping abreast of IT developments in own area of ​​expertise. According to the announcement: Help desk support is at level 3. Therefore, the required qualities of level 3 are mentioned. AboveDesk and technical support agents often provide the first line of support, usually by telephone and Internet/email. In addition to providing basic technical support on software, installations, hardware, or other relevant areas (depending on the organization), help desk and technical support teams must document issues and resolutions . Verbal and written communication skills are of paramount importance..