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Essay / Dark Hospitality: Hotels as End-of-Life Places
This article will discuss the journal article “Dark Hospitality: Hotels as End-of-Life Places”. She investigated why people choose to die in hotels and whether hotels should provide them with "dark" service through a series of interviews with relevant experienced hotel workers. Additionally, the author indicated a possible new direction for the hotel industry: the development of hospice hotels in the future. The qualitative method was the fundamental methodology of the journal article. The main training of the research was a purposive sampling approach which consisted of 14 in-depth interviews with 4 senior managers and 10 housekeepers (30-45 minutes for each) in 4 four or five star hotels in a city in a country from Northern Europe. Additionally, there were no recordings of the interviews and all were conducted by one person (Hay, 2015). The results of the study were divided into 7 sections. Section 1 reflects the reasons why guests choose to end their lives in hotels. Based on the respondents' descriptions, they were categorized into emotional elements and practical factors (Hay, 2015). Sections 2 and 3 respectively focused on the emotional effects on hotel staff and the practically existing influence on hotel management. Some respondents expressed that the clients' deaths made them reflect on their lives and made them feel like they cherished their family more. In addition, relevant management issues have not been ignored, such as dealing with the deceased's bereaved relatives, hangovers and deep cleaning of the room, etc. After that, section 4 referred to relevant issues of financial procedures (Hay, 2015). Section 5 discussed relevant support. HR for housekeepers. It showed a consistent point from young housekeepers and senior staff until middle of paper......major topic with a lot of negative criticism as said by Brian Hay (2015, p.244 ) in the journal article: It could also be argued that the development of luxury hospice hotels is a natural development of retirement villages or retirement homes which offer a new product for the hospitality sector, albeit with distinct ethical challenges, but which brings hospitality back to its meaning. original roots. Market testing of the hospice hotel concept would help assess demand for this market segment. Hospitality represents internationalization. In the multicultural boardroom environment, practitioners need to think more about guest perceptions. For the future of the hotel industry, it really offers many possibilities. However, during the advancement process, any tentative suggestions should be implemented cautiously after a comprehensive and objective assessment of feasibility..