21). • Physical expression: Gestures; Posture; Touch. (Engleberg & Wynn, 2013, p. 145). Knowledge of nonverbal communication Notably, the book Nonverbal Behavior in Interpersonal Relations outlines the importance of the essential nonverbal element of communication: "Generally, verbal messages express the literal content of messages, while nonverbal messages express the literal content of messages. messages express emotional meaning” (Richmond, McCroskey and Hickson, III, 2008, p. 5). Equally important, knowledge of nonverbal communication is extremely beneficial, as it helps improve conversational skills with others, including: • Understanding others more easily (and, therefore, optimal mastery of communication skills) ; • Improves your ability to read others; • Inspires maximum awareness of the messages you convey to others; • Prevents sending contradictory or confusing messages when we engage in conversations with people; • Relieves negative emotions; • Has a positive effect on “…the way how we act and react towards others, and how they react towards us,” according to MindTools (2016). Listening Skills: Student Listening Inventory - Results