ISO 9001 is an internationally recognized standard that specifies requirements for establishing, implementing and maintaining requirements for quality management systems in an organization. It helps businesses and organizations be more efficient and improve customer satisfaction. Introduction to Quality Management Systems (QMS): Quality management system is a systematic approach to managing quality and improving customer satisfaction, because quality itself is the level of customer satisfaction satisfaction. QMS It is a set of policy procedures, instructions that set the internal rules that govern the company on how to create and deliver products and services to customers. Organizations need customer expectations and establish process control to improve quality. After internal audits, the company knows what needs to be improved and how to increase your customer satisfaction. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get the original essayPrinciples of Quality Management in ISO 9001:2015: ISO 9001 is based on 7 principles of quality management. Following these principles will ensure that your organization or business is set up to consistently create value for its customers. With these seven pillars firmly in place, implementing a quality management system will be much easier. The seven principles of quality management are: Customer Focus: Meeting – and exceeding – customer needs is the primary goal of quality management and will contribute to the long-term success of your business. It is important to not only attract but also maintain the trust of your customers. It is therefore essential to adapt to their future needs. Leadership: Having a unified direction or mission from strong leadership is essential to ensure that everyone in the organization understands what you are trying to achieve. People Engagement: Creating value for your customers will be easier if you have competent, empowered and engaged people at all levels of your business or organization. Keep in mind: this is just an example. Get a personalized article from our expert writers now. Get a Custom EssayProcess Approach: Understanding activities as processes that fit together and operate as a system leads to more consistent and predictable results. People, teams and processes do not exist in a vacuum and ensuring everyone is aware of what the organization does and how it fits together will ultimately improve efficiency. Improvement: Successful organizations continually focus on improvement. Reacting to changes in the internal and external environment is necessary if you want to continue providing value to your customers. This is of critical importance today, when conditions are changing so rapidly. Evidence-based decision making: Making decisions is never easy and naturally involves a certain degree of uncertainty, but ensuring your decisions are based on the analysis and evaluation of data is more likely to produce the desired result. Relationship Management: Today's businesses and organizations don't work in isolation. Identifying the important relationships you have with interested parties such as your suppliers – and establishing a plan to manage them – will ensure lasting success. Structure of the ISO 9001: 2015 standard: ISO 9001: 2015..