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Essay / Internal and external stakeholders of the company
The consulting project for ABC company involves expanding the company's clientele to industrial organizations. The company cannot complete this project until it resolves internal issues that may affect the success of the project. The document below summarizes internal and external business stakeholders, organizational conflict management, and effective methods of persuasive communication. Internal and External Stakeholders Stakeholders are the internal or external individuals or groups who have a stake in the success and failure of an organization. Internal stakeholders are individuals or groups within the organization. The internal stakeholders of ABC Company are the President, Chief Financial Officer (CFO), Chief Operating Officer (COO), Chief Marketing Officer, Chief Human Resources Officer, and employees (University of Phoenix, 2014, paragraph 2). External stakeholders are individuals or groups outside the organization, such as former customers of ABC Company. Conflict, power and politics identified. ABC Company must overcome several oppositions before embarking on the proposed project of expanding its customer base to overhaul industrial organizations. Problems exist between members of senior management. The president of ABC Company does not play an active and vocal leadership role in the organization, forcing the COO to take command of the organization, thereby unbalancing the hierarchy of the organization. Additionally, the CFO's response to the consultant at the first meeting is an early sign of resistance against the project, as the company's financial obligations are not yet known. There is evidence of racial discrimination and denigration of other members of management within the organization. If it is not addressed, the...... middle of paper ......y listens without interrupting and then the listening party communicates their point of view. Effective communication using this model requires the parties to assert themselves and take responsibility for their communication and behavior in response to the communication exchange. Conclusion Identifying ABC Company's internal and external stakeholders allows the consultant to develop effective persuasive communication for its target audience. The consultant identified several issues related to power, conflict, and politics in the organization, as well as ways to manage these issues. The most effective form of communication for internal and external business stakeholders is a face-to-face meeting. Using the pyramid method and the push and pull method allows the consultant to present the information in an organizational manner allowing both parties to share their point of view..