Although not at a level that meets her satisfaction, Ms. Scott said during the interview that nursing leadership has regularly integrated CNAs' ideas, preferences and suggestions into establishing work schedules, programs and unit operations. She said it allowed her to create her work schedule around the needs of her family and vacation plans. This is consistent with Rondeau and Wagar's (2001) findings that higher-performing nursing homes had more progressive human resource (HR) management practices, including implementing a work climate that provided greater opportunities for employee participation, empowerment and accountability. Best Performance Management Practices Employed by Ms. Scott's Nursing Home Besides a good, valued salary at work, Ms. Scott also mentioned that a clear communication channel and an employee loyalty program were other good improvement programs CAN-oriented performance. A clear channel for broadcasting