Summary: The discussion below was about operations management and how it can be carried out. The scope of operations management is to better understand where it can be involved to improve their management and the role of operations management is to explain the importance of it. The assignment below briefly explains the operations management at KLIA, how it was developed to an international standard, how it provides quality and international quality service to consumers. It is briefly explained how KLIA manages its operating pressure and what kind of services and support are provided to the consumer from the moment he enters the airport until he reaches the aircraft.IntroductionOperations management is the management of systems or processes that provide better service, when tasks or operations are performed efficiently and effectively, customers or management are well satisfied and operations management is also done well. Operations management includes the combination of decisions and responsibilities related to the effective management of resources dedicated to the production and delivery of products and services. As a management organization, it is very important to manage the operation of their management in order to maintain a good management system and satisfy their customers by providing the best service. Scope of Operations Management: To carry out well-maintained operations management, it is essential that the people in it must maintain the design of products and services, selection of processes and management technology, design of work system , location planning, facility planning and improving the quality of the organization's products or services. There are some scopes by w...... middle of document ......hi/2-scope-of-operations-management• Toolkit.smallbiz.nsw.gov.au, (2014). Role of the operations manager. [online] Available at: http://toolkit.smallbiz.nsw.gov.au/part/13/63/260• http://www.cuti.my/guide/klia_passengerinfo/facilities.htm.• Referenceforbusiness. com, (2014). Location strategy - levels, system, advantages, type, company, activity, system. [online] Available at: http://www.referenceforbusiness.com/management/Int-Loc/Location-Strategy.html• Diversestrategies.com, (2014). Commercial location. [online] Available at: http://www.diversestrategies.com/Business_location.htm• Global Airport Cities 2013, (2014). KUALA LUMPUR INTERNATIONAL AIRPORT. [online] Available at: http://www.globalairportcities.com/page.cfm/Action=Exhib/ExhibID=16• Klia.com.my, (2014). Curious about KLIA? [online] Available at: http://www.klia.com.my/index.php?m=airport&c=info&id=1