After completing a course, trainees could complete behavior checklists that would help the manager evaluate Heather's progress in each behavior. This could be instituted for all trainers and their results could be displayed, thus ranking their performance against that of their peers. The manager could complete critical incident reports during monitoring to review with Heather and provide specific feedback. In addition, the manager could set up a comparative peer evaluation system between all trainers. Brownlee and Motowidlo (2011) found that increased responsibility among group members motivated interpersonal contextual behavior and improved friendliness, cooperation, and support behaviors. The authors also suggested that any recognition or reward system should be based on group performance, which encourages the same behaviors. Additionally, it is likely that Heather's motivation would increase if her peers evaluated her efforts and if her performance had an impact on the entire team. As an added benefit, Heather would have the opportunity to observe top coaches and model their