How can Lei apply the four-step control process described in the text to resolve the problem of time misreporting. One of the main tools Lei has at his disposal is the bureaucratic control system. ; she can use the four-step review process to resolve the misrepresentation of hours worked with Sandwich Blitz employees. To further expand on these steps and show how Lei can use each step, each is explained in detail below. For Sandwich Blitz, the four-step bureaucratic control system process, to be implemented, Lei will need to thoroughly revise the employee handbook. Lei should have a contrast and comparison with what other companies have contained in their manual and use it as a guideline and model. All rules must be stated clearly and concisely with penalties for violating the rules. Lei may want to have an attorney review it for legal questions and possible future lawsuits. Contained in the manual, Lei should indicate what the expectations and proper conduct of employees are, with a schedule for employee evaluations and what appropriate balanced scorecards are used for archiving employee records. and record keeping. The manual should contain all aspects relating to work-related issues, such as: time scheduling, tardiness, sick days and how to cover a shift when someone is absent. Performance evaluations are generally recorded using three types of sources: written reports, oral reports, personal observations. These should also apply to supervisors and management reviews. STEP ONE: ESTABLISH PERFORMANCE STANDARDS A standard is an acceptable level of quality, achievement and is used as a required objective for a specific task. With the use of standardized performance goals that Lei can apply, this middle of paper ......d lessons learned; these are the final stages of the control process. Here we must apply appropriate measures that are important to the success or failure of meeting standards or policies relevant to the criteria or conduct. This step ensures that operations are adjusted to achieve planned results or to continue to exceed standards and benchmarks with necessary and appropriate rewards or reprimands. Employees are informed of what needs to be improved, achieved or rewarded, so that they can improve their performance or continue to meet the standards they have or have not produced. In the Sandwich Blitz case, the employee and supervisor will receive reprimands and sanctions accompanied by a written and signed statement of misconduct and notice that if these actions continue, they will be relieved of their duties with garnishment of wages equal to falsified wages earned..