IntroductionMany often say, "You only have one chance to make a first impression." It may just be a saying, but it's a fact. A wonderful way to start and build a good relationship with your customer is to have a positive first impression. It doesn't matter where your contact is made. This could be face-to-face interactions or phone calls. It’s the impression that determines the path the customer experience should take. It only takes one chance to create the first impression. At most, for forty seconds, people look at you and create hypotheses without you having to say a sentence. The way one behaves, one's posture and sometimes one's facial expressions affect these assumptions. If your customer catches the wrong impression, it is now your job to overcome the created impression. After each meeting, the first impression will always be taken into consideration. It is therefore crucial to give a positive first impression. First impressions by telephone Telephone greetings are the very first opportunities to have a positive impact on the customer. For example: RenéeCUSTOMER RECEPTIONIST Sports store, how can I help you? 'I need football shoes.''OK, what size?'SamaraCUSTOMER RECEPTIONIST "Thank you for calling D Sports Shop, this is Samara. How can I help you?" “I need soccer shoes.” Great, I'll be happy to help you. Can I have your name please? » How Renée and Samara answered the phone may not matter much, but it is significant. The different response given by Samara did not take any additional time and would certainly have a positive impact on the company. customer. This is advice... middle of paper ... family members. They bond and bond with the company. They share their personal experiences, values ​​and beliefs. However, avoid having these conversations at first. from the start of the relationship. A professional attitude should always be adopted focusing on presenting the best image. Everything that is done and how it is done has an impact on the impression of the business client. This is what influences his choice to continue or do business. with the company. A positive first impression is essential in any business organization. It is the apple of the cake and the straw of the berry of any successful business. -first-impressions-that-sell, http://www.forconstructionpros.com/businesshttp, //www.skininc.com/treatments/medicalesthetics/20082559.html?page=2