Fayol identified management activities as "concerning the development of the general plan of operations of the enterprise, the assembly of personnel, the coordination and harmonization of efforts and activities. They both refer to revolutionary guidelines on how to manage, that is, predict and plan, organize, command, coordinate and control behavior and management styles. Far from ignoring the question of leadership, Fayol (1949, pp. 98-103) grasps this construction in his discussion on the managerial function of "command", to the extent that one exercises command through in-depth knowledge of the staff ; by balancing the interests of