IntroductionNonverbal communication refers to "all external stimuli other than spoken or written words and including body movements, features of appearance, characteristics of voice and the use of space and distance. All of these nonverbal cues taken together are also known as body language. Body language plays an important role in oral communication. Sigmund Freud's observation may seem exaggerated, but it is an exaggeration of a vital truth: "He who has eyes to see and ears to hear can convince himself that no mortal can keep a secret." If his lips are silent, he talks with his fingerprints; betrayal oozes out of him from every pore. It is believed that a charming person has a pleasant voice, a dynamic person a vibrant voice, and a confident person a confident voice. When we send a message as part of a communication, it can reach the recipient in several ways; through the words (verbal channel) we use, through the voice (vocal channel) we use, and through body language (action channel or what is widely considered the “non-verbal” channel). In 1971, research published by Albert Mehrabian showed that Words account for 7 percent Tone of voice accounts for 35 percent Body language accounts for 55 percent of the message. Think about it: more than half of the message a receiver receives from your body language! Nonverbal cues play a vital role in communication because they can strengthen a verbal message (when the nonverbal cues match the words spoken), weaken a verbal message (when the nonverbal cues do not match the words), or replace the words entirely. words. For example, you might tell a client that a project is arriving on time, but your forced smile and nervous glances send a completely different message...... middle of paper ...... reduce relative size problems in their minds.References:1. Bovee C. et al, 2011, Business Communication Today, Pearson Prentice Hall LTd. New Delhi2. Ramesh G and Ramesh M, 2010, The Soft Skills Ace, Dorling Kindersley (India) Pvt. Ltd. New Delhi3. Allan and Barbara P, 2005, The Definitive Book of Body Language, Manjul Publishing House Pvt. Ltd Bhopal4. Prasad LM, 2005, Organizational Behavior, Sultan Chand & Sons, New Delhi.5. Lesikar RV and Flatley ME, 2006, Basic Business Communication, Tata MC-Graw-Hill Publishing Company Limited, New Delhi.6. Mohan K and Banerji M, 1999, Developing Communication Skills, MacMillan India Limited, New Delhi.7. Maddux RB and Maddux D., 2004, Ethics in Business, Viva Books Private Limited, New Delhi.8. communication.atwork-network.com/2007/08/.../ethical-communication/9. en.wikipedia.org/wiki/Body_langage