According to Brenner (2007), “Good communication from the leader helps to increase the working relationship between all team members. » (p. 17). The leadership's choice to never talk about the incident led to tension within the team, as members wondered who was responsible and were uninformed about what may or may not have been going on behind the scenes. If open communication had taken place, benefits could have been achieved, as K. Christmas (2007) states, “awareness… leads to a safer and more harmonious working environment (p..