Interpersonal SkillsMany have argued that how we interact with others defines who we are. Skills such as listening can help us manage confusion and prevent misunderstandings. People with assertive skills are generally known to be confident and comfortable in certain critical situations. Those with negotiation skills are ready to make or discuss an agreement or contract settlement. Additionally, in an organization, a good feedback method can help staff or a business improve. Communication skills such as persuasion allow us to convince the audience and guide them towards achieving goals. However, interviews and coaching bring out our ability to support and understand others. Listening Listening skill is defined as by the online journal titled The Skill You Need as “the ability we have to correctly receive and interpret messages in the communication process”. can lead to misunderstandings and confusion. In business, listening allows you to better respond to customers. In addition to the ability to listen, we have the ability to understand in order to effectively accomplish the task asked of us. For example, a receptionist working in a hotel must have listening skills in order to record messages and complaints from customers and also be able to relay them to hotel managers. In this situation, the lack of listening skills will result in the guest not being fully satisfied with the hotel's service, which may jeopardize the hotel's reputation. Additionally, the website claims that the best way to develop our listening skills is to pay attention, study the speaker's body language, stay focused, and fully capture the story being told. . middle of paper ...... achieve the requested objectives. References: Online Journal, (2011). The Skill You Need was retrieved on May 20, 2014 from: http://www.skillsyouneed.com/ips/listening-skills.html Online Journal, (2011). The Skill You Need was retrieved on May 20, 2014 from: http://www.skillsyouneed.com/ps/assertiveness.html Online Journal, (2008). Daily blog. retrieved May 20, 2014 from: http://www.pon.harvard.edu/category/daily/negotiation-skills-daily/?cid=13 UCCH, (2014). Online newspaper; Feedback skills. retrieved May 21, 2014 from: http://pediatrics.uchicago.edu/chiefs/inpatient/Feedback.htm Jason, N. (2013). The 21 principles of persuasion; retrieved May 21, 2014 from: http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/ Merriam Webster, (s, d). Online dictionary retrieved May 21, 2014 from: http://www.merriam-webster.com/dictionary/interview