Dick Solomon's quest to motivate the waitress during dinner illustrates his neglect of formal dining etiquette and his unreasonable attempts to motivate his waitress. McClelland's acquired needs theory and expectancy theory best represent Dick's failed attempts to motivate the waitress. The acquired needs theory states that “an individual's specific needs are acquired over time and are shaped by their life experiences. » (NetMBA). There are three needs classified under this theory: achievement, affiliation and power. A person's motivation in particular circumstances is influenced by all three needs. Success comes from the desire to achieve goals through personal effort, because results are based on individual efforts. Motivation arises from the desire to achieve goals in the workplace. In this particular case, the waitress has a predetermined goal: to provide good service in order to receive a good tip. Dick believes that putting money on the table will incentivize the waitress, thereby motivating her to receive exceptional service. The waitress is aware that her motivation is to meet Dick's needs, so that they can both leave satisfied at the end of the night. The need for affiliation is commonly seen in the workplace. Employees who seek affiliation easily adapt to workplace norms and seek to avoid conflict at all costs. Additionally, those looking for affiliation work well in customer service. Dick is unable to avoid a conflict between him and the waitress. As seen in the video, she becomes uncomfortable and worried with every move she makes. The waitress seeks to avoid conflict by being polite to Dick and serving regardless of his rude ways. The waitress acts professionally and illustrious...... middle of paper ...... this is their unethical behavior outside of the restaurant. First, equity theory applies to influencing Harry to join Tommy in collecting change. His motivation came from the fairness of the situation and the contribution-result ratio in relation to his referent. Reinforcement theory influenced the brothers' curiosity about how much money they could make, without thinking about the negative consequences of their behavior. When Tommy, Harry and Dick were later seen at home, Dick was furious that his son was given change. Tommy explained that it was by fault, but once they saw the result of the modification, they became motivated. Their explanation to Dick reinforced the fact that he needs to understand that tipping is an incentive for employees, it's a reward for good service. Tipping employees motivates them to work harder, thereby providing the customer with better service..