An example of his transactional leadership is our annual review and raise; It all depends on our overall achievements throughout the year. We receive an overall rating which translates into our salary increase. Additionally, for exceptional performance in particular initiatives, we are rewarded with thank you cards, gift cards or cafeteria tokens. As a transformational leader, she engages and motivates everyone to perform at their best and encourages creative ideas and solutions. Mary is very charismatic and inspires me to succeed in all my tasks as a quality/patient safety/risk manager. Being new to my position/role, she is an exceptional mentor and coach. She is incredibly supportive and trusts my judgment in handling sensitive patient grievances and serious issues.