One of the main reasons for the increased interest in knowledge management is due to advances in information and communication technologies. But why have these technologies sparked such interest in how people can manage knowledge? Grover and Davenport (2001) point out that computer technology is evolving in companies to the point of generating interest in knowledge management. This starts by enabling transaction-level processes at the point of work. These systems collected a quantity of data that had to be processed to make sense of it, hence the advent of data processing systems. Such amount of information needs to be interpreted and applied by management for effective action and even these reports and aggregated information become too numerous and need to be managed by management information systems (Alavi & Leidner 2001). management work becomes increasingly knowledge intensive, but production work also becomes knowledge intensive (Kelloway & Barling 2000). Additionally, information technology is an integral part of all types of work. Due to this confluence, the focus has again shifted to the point of work, the only difference being that the focus is not only on the task that needs to be automated or the technology that implements it. work, but rather on the task, the technology and the individual who carries out his task according to his knowledge (Orlikowski, WJ 2000). Alavi and Leidner (2001) explain that information technologies that support the various processes of knowledge creation, storage, transfer and application at the organizational level are covered quite extensively. Similarly, Lee & Choi (2003) point out that information technology ...... middle of paper ...... collaboration, coordination and port communication processes can improve individual access to others (Alavi & Leidner 2001). At the individual level, in addition to allowing easy access to the knowledge of others, these technologies also allow them to share what they know with others. Computer networks, electronic bulletin boards, and computer communications such as electronic mail are some of these technologies that allow them to share what they know (Alavi and Leidner 2001). Other obvious information technologies that enable knowledge sharing include file transfers, interoperable technologies, online collaboration, and video conferencing. It is also possible to share tacit and explicit knowledge as it is created or applied using information technology. Therefore, information technology support is essential to initiate and implement knowledge management..