(2014) believe that supply chain innovation has positive consequences on SCI and SCP, and that customer integration has no mediating role in the relationship between SCI and SCP . However, I believe that further research on the issue of innovation to influence changes in SCI and SCP should be conducted. First and foremost, what forms of SCI innovation influence SCP? According to Fuglsang, innovation is the process of transforming ideas into value-generating products or services that a customer is willing to pay for (2008). This is because the supply chain traditionally follows the same routine in terms of processes and operations of converting raw materials into finished products, regardless of the sector in which it operates. However, since the supply chain is diverse and includes the flow and transformation of money and information, the activities involved in this case are unconventional and can be subject to innovation to improve the service.