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Essay / Businesses can often find themselves in a loop of repetitive work every year or operating in maintenance mode because managing change can be difficult and employees are comfortable with schedules and routines. However, it is crucial for a company wishing to remain relevant and competitive to make adequate progress in process improvement, focusing on quality management. Quality management, especially when carried out systematically, can lead to efficiency gains, cost reduction and appropriate use of resources, having a positive influence on business performance (Praeg, 2010 ). Six SigmaA continuous process improvement process begins with the desire to work towards reducing the costs of non-compliance in an organization, by first defining the problem(s) and then using cause analysis to effect to determine the causes of the problem(s), and then work to clear out the low-hanging fruit (CSU-Global, 2016). Six Sigma can be successfully integrated into such a plan through the repeated and disciplined application of the master strategy on project after project basis (Kerzner, 2013). Following a systematic methodology helps reduce the number of defects, produce higher quality work, save labor hours and other expenses, and increase overall customer satisfaction (Gijo, Scaria, & Anothny, 2011 ). Six SigmaIn an era where insurance costs prevent patients from seeking care, or those who receive care benefit from federally subsidized plans, the healthcare industry has felt pressure to implement strategies to saving money, but many do not have confidence in an appropriate approach. Six Sigma is the solution that allows this industry to reduce defects, which in fact saves money, while increasing
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