Understanding how to make good use of social skills and manage emotions are the first requirements for any employee who needs to interact with customers in their work; for example, the hospitality industry, but also for everyone interacts with others in daily life. However, people are starting to interact and communicate with each other using their electronic devices and are creating a phenomenon of social corrosion due to the development of technology. Nevertheless, the essay will discuss the benefits of having high competence in social intelligence and emotional intelligence in the individual and the organization in the hospitality sector. There are several soft skills of each intelligence that could help develop relationships and succeed in a job. It is a subset of social intelligence, so there is little commonality between the two intelligences. Its term refers to the ability to control and understand one's own emotions and to feel and respond to the emotions of others (Wolfe and Kim, 2016). Amygdala also means old brain, is a temporal lobe of brain function where regulates one's own emotions and is a very important element for feeling emotions. Gouveia (2013) mentions that a case study of a patient who suffered a damaged amygdala was unable to feel his emotions and make decisions regularly. However, making a decision is not only done through emotion but also through logic which refers to rationality. If neither of them lost their balance, it could cause them to make a bad decision. Understanding and transforming the emotional into the rational is a process of emotional intelligence. According to Kosslyn, Rosenberg and Lambert (2014) and mentions that the three psychologist professors John Mayer, David Caruso and Peter Salovey initially broke down emotional intelligence into 4 aspects of skills. The first is perceiving emotion, which is an ability to recognize other emotions through facial expressions, such as joy. Second, understanding emotions means the ability to understand every message conveyed by emotions. The third is to facilitate thinking through emotions, which means thinking about how to respond. Last but not least, managing emotions means owning one's own emotions to promote those of others (Kilduff, Chiaburu, & Menges, 2010). Use these four dimensions to develop emotional intelligence to help inform decisions, predict life outcomes and better understand others, in order to build satisfying relationships (Gouveia,