JetBlue Airways Corporation (JBLU) is an American low-effort airline. The airline is headquartered in the Forest Hills neighborhood of Queens, New York. Its fundamental base is John F. Kennedy International Airport in Queens. Say no to plagiarism. Get a custom essay on “Why Violent Video Games Should Not Be Banned”?Get the original essayIn 2001, JetBlue launched a main city exercise at Long Beach Airport, California, and another at Logan International Airport in Boston, in 2004. It also offers downtown activities at Fort Lauderdale–Hollywood International Airport, Orlando International Airport and Luis Muñoz Marín International Airport in San Juan. The aircraft serves primarily destinations in the United States, as well as flights to the Caribbean, Bahamas, Bermuda, Colombia, Costa Rica, Dominican Republic, Jamaica and Mexico. As of February 17, 2011, JetBlue serves 63 destinations in 21 states (including Puerto Rico) and eleven countries in the Caribbean and Latin America. JetBlue has headquarters in Cottonwood Heights, Utah, a satellite office in Darien, Connecticut, and its information technology specialty in Garden City, New York. JetBlue is an unaffiliated airline. Allegiance, Inc., a Voice of Customer Intelligence (VOCi) innovation and administrations provider, today said JetBlue Airways has partnered with Allegiance to quickly reveal insights from customer feedback and reviews. crew members to distinguish regions that can be connected to improve the customer encounter. JetBlue will use Allegiance Engage Stages, a cloud-based customer intelligence arrangement that transforms ongoing feedback from customers and crew members into highly remarkable business insights. JetBlue is seen as a pioneer in the customer encounter, with many honorable consumer loyalty awards and the leading airline offering a customer bill of rights. The organization's in-depth Voice of the Customer (VOC) program integrates customer reviews across all channels and gives vital importance to tasks and business groups by considering the customer's perspective. Meanwhile, JetBlue sees the effect of crew member reviews on consumer loyalty. After an exhaustive investigation of competing agreements, JetBlue selected Allegiance because of its ability to address these views in a single, integrated step. Bonny Simi, Head of Customer Experience and Analytics at JetBlue Airways, said: “At JetBlue, we ensure the voice of the customer is heard throughout the association through an integrated approach across all levels and in all offices. We needed an innovation accomplice that would take us to the next level of advancement, allowing us to coordinate the information captured on operations, VOCs and crew members in a way that gave our groups aggregate pieces of knowledge important, which allows us to exceed the scores on a dashboard. “The first step for the crew member and customer focused organization is to interface the two key metrics of customer and crew member Net Promoter scores. Julia Gomez, Head of Analytics and people engagement at JetBlue, said: “We are ready to integrate our customers' and crew members' information in one place” Having the ability to bring it all together to see the big picture and then communicate it. in an integrated manner will provide our commercial pioneers with the data they need.