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Essay / The Jc Casino Services Model
Table of ContentsJustice TheoryReinforcement TheoryJob StressorsJob Satisfaction and RetentionCounterproductive BehaviorConclusionAn organization must ensure that it has a friendly environment, in which all parties stakeholders operate. This will ensure that an organization gets the most out of its employees and that their employees can stay with the company and enjoy their services for longer than if they had not. Challenges always arise both in management and in resolving issues with employees. How employees handle conflict always influences the degree to which an employee is either satisfied or feels disappointed in their desire to excel in the workplace. The goal of management and other stakeholders is to ensure that employees feel at home in the workplace and that the organization helps them succeed. At the famous JC's Casino, these obvious issues do not appear to have been resolved amicably, as evidenced by the way employees respond to the call of the manager and the organization in the workplace. There is friction in the workplace and stress levels have reached extremely high levels. It is necessary to respond quickly to these problems which could ultimately affect the performance of the company as a whole, or even lead to its downfall. If management and other stakeholders do not address these existing issues in a timely manner, employee dissatisfaction levels will continually increase. This situation will create more challenges for the organization, for example, shortage of experienced staff, loss of revenue and also poor reputation. Since JC Casino seeks to achieve its goals, the president has every reason to receive the best recommendations for mitigating the stressors that exist among employees and how to handle them appropriately. By evaluating two theories of work motivation, the justice theory as well as the reinforcement theory, several recommendations can be deciphered from the presented scenario (Richmond, 2010). Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get Original Essay An organization can only be evaluated by the reports coming from audit reports or daily records. The HR department made it clear that all of the stressors JC faced were employee related. There was a high retention rate in both departments of the organization, which led to a reduction in headcount and ultimately created huge gaps between all teams and management. JC employees are in great turmoil because they feel that their calls and needs are not being met. Employee satisfaction requires meeting the wants, needs, or desires of all employees in order to achieve the organization's goals. An organization will not succeed if employees feel that their personal needs are not being met. The contracts and rules outlined must be followed by them to ensure that everyone involved in the organization is at peace and comfortable in where they are currently. Many dealers are still leaving by the dozen, as boss Joe and his cleaners seek to lure them away with extra work, which is not directly reflected on their pay slips. The type of work a person participates in should be directly proportionate and equal to their salary. The experience that one possesses or even that which one brings to the workplace must also be realized in thepackage offered to him. The most experienced workers will certainly find other jobs, as their services are always in demand by many organizations. It is therefore necessary for JC Casino to think about how it treats its employees (Richmond, 2010). Justice Theory This theory focuses on the call for fair treatment of all individuals within a given organization. This means that at all levels of the organization, employees must feel that they have fair treatment and security within the organization. Their rights must not be compromised at any cost as they deserve due respect and honor. The theory highly values fairness and also motivates people at all levels to always maintain the required equality between their organization and themselves (Spector, 2008). Managers must understand that their employees are human beings and deserve fair treatment in their relationships. They should be consulted whenever a decision is made and if management feels the need for changes in the organization, they should communicate it in the best possible way. Equity theory exists under justice theory, whereby it calls for everyone to strive to ensure that everyone enjoys fairness and privacy in the workplace. This should be about resource allocation, time allocation and also the type of remuneration offered. Existing dealers at JC Casino still find the working atmosphere extremely unsatisfying because of the pit boss, Joe, who always creates a toxic atmosphere. and unbearable for the employees of the organization. The moment all employees decide to compare the organization's results and all their contributions, their rewards do not reflect their efforts, thus raising the question of inequity and injustice. Reinforcement TheoryThis theory primarily addresses rewards as well as reinforcement and how both can greatly affect a person's behavior (Spector, 2008). It states that the probability of a given behavior will always increase if there is corresponding reinforcement or even reward following it. This means that employees will only work at a certain location for a long time if they receive the best rewards and accolades for their work. Job Stressors Once employees cannot work together, there is no harmony in the workplace. There will always be friction and this will hinder the progress of the business. Social stressors emerged as the main stressors in Casino. This was mainly due to mistreatment in the workplace, which included harassment, intimidation, assault and even rudeness towards employees. There is a need to quickly replace the stand manager on behalf of Joe, to make the dealers feel safe and secure. It takes someone who understands how to balance personal issues with work. Good management skills are required in this workplace. The level of stress experienced by housekeepers will only decrease if they are positively motivated and the tasks assigned to them correspond to their salary. The casino should also hire more housekeepers to ensure all rooms are taken care of and no one is overworked. This will ensure that employees are satisfied with the working conditions and are retained (Weick, 2012). different aspects of the workplace influence them (Spector, 2008). JC's Casino has a very low employee satisfaction and retention rate, hence the mass departures of most employees..