INTRODUCTIONThis assignment was given by Madame Manaf as the subject of her business information management strategy assignment to all graduate students in international business of technology information (CU202). Based on this assignment, students were required to complete a case study on the failure of an RBS computer “caused by an inexperienced agent in India”. Based on the case study, it is also necessary to give an idea of ​​the comparative advantage of IS/IT outsourcing in the company. Then, based on the case study of this question, I need to describe the main threats facing IS/IT outsourcing in the enterprise. Next, I must make recommendations on measures to prevent the occurrence of a failure in the computer system. Additionally, I also have an opinion on what I learned from this assignment and understand the issues in the case study: RBS computer outage “caused by inexperienced agent in India”. The RBS IT outage 'caused by an inexperienced agent in India' simply tells a The Royal Bank of Scotland is experiencing huge problems for workers who outsource their IT work in their companies, causing the system to fail. is not accessible to RBS customers who use the service. This issue originated from a young technician who deliberately deleted information during the RBS system upgrade process. This issue resulted in the inability to access millions of customers as well as a loss on the transaction made while the system upgrade was running. The company RBS cannot entirely blame the young technicians for this infraction, but it blames the company for not being careful in a case like this and creates a backup plan so that this problem does not become widespread in order to take time to resolve it. Due to business failure...... middle of paper ......ebf245c1baa8015cc6d9a21b/PSM%20COMBINE.htm1.4 Erin Schreiner, Demand Media, 2013, Defining Increased Productivity, http: //smallbusiness.chron. com/definition-increased-productivity-10003.html1.5 Kristi Holland, 2013, Is outsourcing good for business?, http://www.thebeckon.com/outsourcing-good-for-business/1.6 About .com, 2013, The Top 6 Disadvantages of Outsourcing, http://operationstech.about.com/od/outsourcing/tp/OutSrcDisadv.htm1.7 Tim Crosby, 2013, How Outsourcing Works, http:// money.howstuffworks.com/outsourcing1.htm1. 8 Margaret Rouse, November 2012, Competitive Advantage, http://searchcio.techtarget.com/definition/competitive-advantage1.9 Sarah Tagliapietra, Peter Platan, Ng Seow Li, Ralph Schneider, May 1991, Gaining Competitive Advantage Through outsourcing, http https://www.peterplatan.com/other/files/outsourcing.pdfAPPENDICES