It can arise in the workplace between colleagues, managers, bosses, etc. One of the main reasons conflicts arise is competition between resources such as supplies, money, or incompetent management. This also happens when there are differences in goals among employees in the organization. In addition, a conflict will most likely arise if there is a misunderstanding in communication. In a work environment, conflicts may be encountered daily by customer service employees and other team members, depending on the company. One of the most common conflict experiences is a dissatisfied customer who isn't really happy with the service or other members of the workplace who aren't doing their jobs well. For example, the team member never pays attention to the smallest details, leading to the team being held responsible for mistakes. This often means that tasks need to be checked and redone by other team members. This will then cause conflicts between employees in the workplace. It is important that all employees strive to maintain the same standards. Consistency and equality promote mutual respect in the workplace and among workers. Conflict management is a key management skill within organizations and must be addressed immediately. Leaders, in turn, must manage individual performance before it becomes a problem for the