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Essay / Effective Communication for HR Managers
Effective Communication for HR ManagersCommunicating effectively is an essential skill for any professional and involves the performance of a range of skills in the first, second and third person. This essay will address two predominant communication skills – feedback and questioning – that are of particular importance to the human resource (HR) management profession. A range of academic literature will be used to respectively define, describe and relate the importance of each skill to the business environment. Additionally, a reflection piece of the attached video scenario will be evaluated to assess the effectiveness of skills demonstration and identify potential professional development opportunities. FeedbackFeedback is a first-person communication skill that is a fundamental aspect of personal and professional development. Feedback involves communicating information about strengths, weaknesses, and suggestions for improvement in task performance or behaviors toward another, and its purpose is to benefit and provide insight to the recipient of the feedback (De Janasz , Wood, Gottschalk, Dowd & Schneider, 2006). . This form of communication is characterized as specific, descriptive, constructive and supportive (Shute, 2008). As the video (2:17) illustrates, feedback is demonstrated by an initial positive observation, followed by the presentation of the feedback itself. Subsequently, there was an invitation to respond for further understanding and clarification, a suggestion for appropriate improvement, followed by positive encouragement. According to De Janasz et al. (2006), these demonstrated components of feedback are considered effective. The above explanation of the comments there...... middle of article ......ookAlessandra, AJ & Hunsaker, PL (2005). “The Art of Asking Questions” In IJournal ArticlesChau, SW (2012). Correlates and consequences of feedback orientation in organizations. Journal of Management, 38, 531-543. doi:10.1177/0149206310375467. Friedman, B.A. (2009). Implications of the human resource management role for corporate reputation. Corporate Reputation Review, 12, 229-244. doi: 10.1057/crr.2009.17. Pruna, M. and Pruna, S. (2012). Managing questions in interpersonal communication. Journal of Criminal Investigation, 5, 177-182. Retrieved from http://search.proquest. com/docview/1411777569?accountid=13380. Shute, V. J. (2008). Focus on formative feedback. Review of Educational Research, 78, 153-189. Retrieved from http://gateway.library.qut.edu.au/login?url=http://search.pro quest.com.ezp01.library.qut.edu. au/docview/214123618?account id=13380.