Chowking is a Chinese themed food channel here in the Philippines. They claim to have a Chinese concept, but there is also a Filipino and American touch. They are best known for their halo-halo, noodle soup and rice bowls. For over 33 years, it has become a very popular place to eat and is one of the leading fast food chains in the Philippines, with over 300 branches nationwide. Say no to plagiarism. Get a tailor-made essay on “Why Violent Video Games Should Not Be Banned”? Get an original essay They have captured the hearts of many Filipinos and become a go-to dining spot for most people. Although the taste of the food is consistent, the price is very reasonable and the cleanliness is okay, the service and ambience, which have a great impact on people's impression, need to be worked on and improved. After a long day, me and my family decided to go for dinner at a Chowking located in Luisita, Tarlac. For 8 people, it only cost my mom about Php 1,100, which isn't bad at all considering most restaurants can cost a thousand pesos for a meal for just 3 people. Since it was raining, we ordered Wanton Noodles for Php57 and Sweet and Sour Pork Meal for Php99. I also got my favorite beef fan chao for Php76 and a regular halo-halo for Php65. It is indeed a cheap version of Chinese cuisine. The food filled us up right away and it tasted good. I was relieved to know that the utensils were hot and newly sterile, because who wants to share an unsterilized spoon with a stranger anyway? I also appreciate that the tables are cleaned before customers even arrive. However, upon entering the premises, there was no security guard at the gate and as it was raining then, the ground was covered with damp earth. Definitely needs a little cleaning as guests come and go on a rainy day. I head straight to the comfort room and I wasn't happy that it was a unisex toilet and didn't have tissue paper on it. I then had to wash my 3 year old sister's hands, but when I pushed the soap dispenser, there was no soap at all. While my mother ordered our food, I decided to find us a table. The space isn't big enough to accommodate many people but luckily we found a table for ourselves straight away. After ordering our food was not served at the same time and caused confusion. After 10 minutes we all had our orders except my mother. She had to wait 30 minutes and constantly ask the serving team to keep track of her food. The crew insisted they had already given us all our orders, but the receipt said otherwise. My mother had to personally show them that we were still missing an order before they finally gave it to her. We also hear the people behind us complaining about the crappy service, not comfortable at all. The portions were not equal and their halo-halo contains more ice cream than its actual ingredients or toppings. For 8 people they gave us three tissues which obviously isn't enough so I had to ask for an extra one at the counter. Before leaving I decided to take out 2 chicharap, just hoping to see better service, and I was very disappointed because when I got home and checked it, they forgot to put spicy vinegar on it. They could attract more customers. if they are more organized, composed and controlled. I would like to see their service improve and make sure they can accommodate..