If you are an employee, you will need to follow the guideline because you do not have experience as the person who set the guidelines or in charge. Emoticons can be used to express what you think is normally used in text messaging, forums and also social media. The downside of emoticons is mainly used in informal communication such as chatting and you cannot use them in a formal type of communication such as a formal letter. Grammar It is important to write with correct grammar and also to spell things correctly in written communication. If there are spelling and grammatical errors, it can cause a terrible misunderstanding. Capital letters are often used at the beginning of a sentence or name, as well as in acronyms like BTEC. Some people use it to show how serious they are and normally the end of the message is with an exclamation point. Conclusion I conclude that to have good communication, it is necessary to take into account the general, interpersonal and writing skills of the