Create an open space for questions and comments on all workplace concerns. Advantages: You will gain valuable information directly from your employees. Humanize the management team by having group interactions. Recognizing employees will give them a sense of pride and ownership in their daily work. Cons: It will be time consuming and will require time to coordinate, talk to all staff, and have a structured meeting. The meeting can fail if it is not organized correctly. Rationale: Feedback process, control of the system is maintained through feedback. Corrective feedback serves to keep a system on a stable trajectory. Miller, K. (2006). Asking long-time employees what tools and resources they might need to perform their jobs to the best of their abilities is essential to providing quality service to the hotel guest. “In sharing information, employees can only contribute if they have adequate information about their own work and the performance of the organization as a whole” Miller, K. (2006) Recommendation #3: Hire immediately new staff and ensure they receive thorough training. Potentially hire on-call staff to provide additional assistance during peak hours of