Or, to address a slightly more mundane but still very critical aspect of staffing and recruitment, consider job interviews: should they be unstructured, so that a competent interviewer can follow leads that develop during the interview; Or should they follow a script, so that there is a more solid basis for the inevitable comparisons between people that follow interviews? Should they be conducted one-on-one, which may encourage the candidate to relax; or several against one, to reduce the whims of the interviewer? The general point is that a specialist - someone who follows the human resource management literature and is trained to appreciate the nuanced findings of human resource research - can help find answers to the questions that people are asking. general managers and, even, to recognize important issues that might otherwise not have occurred to the general