Psychology of Communication and Relationship ManagementPersonal Communication ProfileCommunication is something we do without thinking because it comes naturally. As babies, we communicate through sign language. Our hands reach out to pick up a baby, the baby quickly learns that this language of communication produces results. Crying is another form of attention. As babies get older, they also learn to speak. They quickly learn that saying the correct words and body language gets them what they want. I find that communicating with people is my strongest asset and using verbal and non-verbal communication can be taxing, but beneficial when used correctly. Currie (2007) states that effective verbal communication is important when building relationships with customers and the media (p. 1). Verbal communication is important, as are listening skills, so that communication between parties is clear. Verbal communication is accompanied by sign language called non-verbal communication. This communication can be expressed in several ways: We can ask another “How are you today?” » Answer "I'm fine" but the shrug, the narrowing of the eyes and the tightly closed lips give another answer. Edge (2008) states that when we intentionally send the message that “things are not good,” this is not always the case. We may intend to send the message that “everything is fine,” but we unintentionally send mixed messages (p. 1). Keegan (2010) states that humans are not the only beings who respond to this type of communication. An example: If you have a pet, especially a dog, it may follow directions and respond more to hand and body movements than to your words. Dogs will even be confused if you say "sit" but give your hand...... middle of paper ...... ng their cultural customs however, communicating with families and students takes me to their homes where they feel comfortable talking to me. Communicating in different contexts can be a challenge that must be overcome for a constructive and comfortable meeting to take place. Finally, communication between the parties must be clear so that the information given and received is understood and correct. Pearson (1991), Wood (1994) argue that the language used to describe gender or ethnicity can shape how speakers and listeners perceive the people described. Racist and sexist language greatly affects the self-concept of people who experience discrimination (p. 157). It is important to approach people with an open mind and use non-verbal listening skills. Being mindful not to make racist and sexist comments is essential for a confident, healthy and thriving conversation..